Booking & Cancellation Policy

How to book

Send us an inquiry through this website or by email. We will confirm availability, answer your questions, and send a written booking confirmation with an invoice.

Your place is held for 7 days from the date of the invoice and becomes firm once your deposit reaches our account.

Deposit and final payment

• Deposit: 25% of the tour price per person, due at the time of booking and non-refundable.
• Balance: due 60 days before departure.
• Bookings within 60 days of departure: full payment at the time of booking.
• Some festival departures (Naadam, Golden Eagle Festival) and domestic flights require earlier non-refundable payments; we will tell you in writing before you commit.

If you cancel

Cancellations must be sent to us in writing. The date we receive your email is the date used to calculate charges. The following scale applies to the total tour price:

• More than 90 days before departure: loss of deposit only (25%).
• 89 - 60 days before departure: 40% of the tour price.
• 59 - 30 days before departure: 60% of the tour price.
• 29 - 15 days before departure: 80% of the tour price.
• 14 days or fewer, or no-show: 100% of the tour price.

Unrecoverable costs

Where we have already paid non-refundable costs on your behalf - domestic flights, festival tickets, special permits, or private ger reservations - those amounts are charged in addition to the scale above, and we will always show you the receipts.

Transfers and substitutions

More than 60 days before departure you may transfer your booking to another departure within 12 months for an administration fee of EUR 100 per person, or pass your place to another traveller who meets the requirements of the journey, at no charge beyond any supplier fees.

Minimum numbers

Group departures need a minimum of 6 travellers. If a departure does not reach that number we will let you know at least 45 days beforehand and offer you an alternative date, a private-journey quotation, or a full refund of everything paid to us.

If we cancel

Should we have to cancel for reasons of safety, force majeure, or permit refusal, you may transfer to another departure or receive a full refund of monies paid to us. We are not able to refund international flights, visas, or insurance bought independently - one more reason your policy should include cancellation cover.

Unused services

No refund is available for services you choose not to use during the journey, for early departure, or for interruptions caused by weather, illness, or personal circumstances.